Frequently Asked Questions
Everything you need to know about your PCH shopping experience, orders, and rewards.
Do I need to make a purchase to enter a sweepstakes?
No. At Publishers Clearing House, no purchase is ever necessary to enter or win a sweepstakes. A purchase will not improve your chances of winning.
What are the shipping and handling costs for my order?
Shipping and handling charges vary based on the item weight and destination. You can view the specific costs in your shopping cart before finalizing your order.
What is your return policy?
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 60 days for a full refund or replacement.
How can I track the status of my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also track your order through the 'My Account' section on our website.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For select orders, we also offer the option to pay by check or money order upon receipt of an invoice.
How do I contact customer service regarding a damaged item?
If your item arrives damaged, please contact our customer service team immediately via our online help center or toll-free number to arrange for a free replacement.